IT Service

Mid Arctic provides expert, reliable and secure information systems service. We provide professional services including consultation and systems management. We also provide expert on-site repair services Yukon-wide for networks, computers, tablets, printers, phone systems and other connected devices. We provide specialized services including remote service delivery for national providers, network security audits, cloud services consultations, data recovery and laboratory data recovery.

Repair Services

Your personal and business computers need to work. They need to properly connect with all your other devices. We understand and we can help. Drop off your computer at our Service and Support Centre today or call for an on-site appointment. We will provide our expert’s informed diagnosis and clearly explain your options to you.

Support Services

We are here to help. We are trained to help and love to help. Wherever you live in the Western Arctic or just across the road, we provide business and residential help desk and support services, remotely and by telephone. We provide support on a case by case basis or as part of an overall contract. We've provided accessible expert help and support for more than 5 years and collectively much longer.

Meet the Team

  • Photo of Chris May

    Chris - President, Senior Analyst, 25+ years experience

    Chris is Mid Arctic’s Senior Analyst and Technologist. With education in electronic engineering, business management, development, consultation and information management, Chris holds numerous technical certifications and leads both our business and technical teams.

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  • Photo of Mike Glowasky

    Mike - Service Manager, 14+ years experience

    Mike is the Service Manager at Mid Arctic where his ITIL certifications and strong understanding of incident management, project management and business continuity, ensure quality of service. Mike is focused on providing an exceptional customer service experience.

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  • Photo of Gary

    Gary - Client Relations Manager, 15+ years experience

    Gary is the Client Relations Manager at Mid Arctic whose main focus is providing ongoing business-to-business support to current customers, while promoting the expertise of Mid Arctic to all Northerners. He’ll also use his extensive education and experience in business to develop marketing and strategic initiatives.

  • Photo of Joel Chambers

    Joel - Senior Service Technician, 7+ years experience

    Joel is a focused technician with a strong understanding of network transport systems and administration. Joel holds Cisco and a number of other industry certifications. He is a friendly, capable service-driven professional.

  • Photo of Nathan Thomas

    Nathan - Service Technician, 5+ years experience

    Nathan comes to us from Nunavut. Nathan has a very strong technical aptitude and customer service ethic. Nathan is currently pursuing the experience and certifications needed to become a Senior technician at Mid Arctic.

  • Photo of Mike Darnell

    Michael - Senior Analyst/developer, 25+ years experience

    Michael’s varied experience includes the development of programming languages, virtual reality hardware and software, industrial automation and robotics, several years as dba & telco data analyst, mineral exploration projects, and 5 years experience with web & mobile application development.

  • Photo of Chris Wheeler

    Chris – Customer Service and Support 15+ Years experience.

    Christopher’s extensive education combined with experience delivering customer service, project development, management, technical support and educational programs make him an effective and versatile member of our team.

About Mid Arctic Technology Services:

Mid Arctic Technology Services has the most experienced IT team available in the Yukon. Staff at Mid Arctic Technology Services are chosen for their commitment to providing the best services possible, in addition to their technical expertise.

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Expert

Mid Arctic technicians hold major industry certifications from Cisco, Microsoft, COMPTia and ITIL. Mid Arctic staff are required and supported in maintaining up to 12 technical certifications. This, combined with their technical service experience, ensures a better quality of service and quicker problem resolution for our clients.

The Oxford English dictionary defines Expert: [n., v. ek-spurt; adj. ek-spurt, ik-spurt] A person who has a comprehensive and authoritative knowledge of or skill in a particular area. Experts have a prolonged or intense experience through practice and education in a particular field.

Remote Service Delivery

Mid Arctic provides remote service delivery for national service providers, supporting products with service contracts and plans. We are the Yukon’s service provider for IBM Global and a number of others including major retailers.

Repair

All staff are expert and experienced repair technicians. We perform complete diagnostics, repair, part replacement with exceptional skill and efficiency.

Printers

Several of our staff are educated and/or experienced printer diagnostic and repair technicians. We guarantee all of our physical printer repairs.

Tablets

We repair tablets and some smartphones, focusing on Android and Windows tablets such as Samsung, ASUS, Acer, HTC, Blackberry and many more. We repair some IOS/Apple out of warranty iPads.

Phone Systems

We expertly install and maintain Shoretel, Cisco or Mitel phone systems. Digital phone systems have a lower cost of setup and ownership. We can help you set up voice over IP on your existing phone system as well, saving you hundreds to thousands of dollars per year.

Security

Roughly 60% of small businesses go out of business within 6 months of a security breach. We provide security audits and with our training and certifications, expertly help secure your systems from theft. Aside from ensuring obligations under PIPEDA and protection of your financial and operational data, you can provide an appropriate level of assurance to your clients that their confidential information is protected.

Data Recovery

We provide expert data recovery services. Our Senior Technologist has been trained in Data Recovery by Seagate in the past and we use the latest professional tools in local data recovery.

For mission critical recovery, we have a very long standing partnership with Canada’s oldest and most experienced data recovery lab. We provide them with all the information needed to recover your data and we do not add an additional markup to their services. We use this service as it is the only way to ensure your data recovery project does not enter the U.S. and possibly be examined and retained by Customs or other U.S. Law enforcement agencies.

These blended resources give us a 90% success rate in Data recovery; if we cannot recover your date, there will be no charge to you.

IT’S GOING TO BE EVEN MORE FUN THIS YEAR!

I would like to extend a personal invitation to you and your staff to attend the 4th annual Mid Arctic Technology Services Business After Hours event, hosted at our New 2700 square foot Computer Service, Support and Training Centre located in NVD Place (the Old Canadian Tire), Thursday, September 18th from 5 to 7 p.m. Last year's event was one of the largest of the year and we hope you will come out and visit our new facility.

This is our opportunity to express appreciation for the support of the business community and it’s your chance to mix and mingle with your Yukon business peers, while enjoying complimentary drinks, prizes and hors d’oeuvres (provided by Giorgio’s Cuccina and Dessert bits by Robbyn’s Street Grill).

Mid Arctic Technology Services is the Yukon’s expert IT service and support provider. We are celebrating the beginning of our 6th year of maintaining computer networks and systems throughout the Yukon. Mid Arctic has now solved over 10,000 IT problems Yukon Wide!

This year’s highlights will include:

  • ●   Arctic Automation’s new commercial MCOR high resolution 3D Printer, housed at Mid Arctic Technology Services
  • ●   A live auction for some amazing prizes, and a draw for a free laptop, all in support of Big Brothers Big Sisters Yukon.
  • ●   Lots of great door prizes.
  • ●   An introduction to our newest staff members.

Don’t forget to put it in your calendar:

September 18th. 5:00 P.M. until 7:00 P.M. 4201 4th Avenue.

It is very important that you R.S.V.P. to business@whitehorsechamber.ca by September 13 so that we can prepare more than enough delicious food and drink for everyone.

We look forward to you joining us in celebration of our new location and new adventures.
Chris and Lise May, Joel, Mike, Nathan, Chris Wheeler, Michael, and Gary./p>